Overview
Organizations desiring to implement or improve their Customer Experience Management processes must invest in Data Analytics tools and skill to leverage the huge data base that is available. In the past, organizations could not implement focused customer facing processes due to lack of data. But today we have so much of it that we do not know how to convert data to information. With a plethora of Data Analytics tools available it is important that we understand its correct applications and limitations. Else it is again in the danger of becoming another fad.
QAI has been Leading the drive towards Operational Excellence by using appropriate data analysis and data analytics tools. In this webinar we look at recent trends in transforming decision making process using data analytics and predictive analytics. We will also look at certain successful deployments of data analytics in recent times.
Benefits
The webinar will help the participants to:
- Understand the Concepts and Framework of Data Analytics and Predictive Analytics
- Imbibe the Best practices Data Analytics
- Appreciate Benefits seen due to deployment of structured Data analytics systems
Webinar Outline
The webinar would cover the following main areas:
- Understanding Data Analytics framework
- Data Analytics and Predictive analytics best practices
- Tools available for Data Analytics
- Successful application case studies
Audience
This webinar would be useful for:
- Customer Service Improvement Professionals
- Six Sigma Professionals
- Business process improvement professionals
- Decision makers who want to create a Data Analytics Cell
Pre-requisites:
Suggested Pre-Readings: