Overview
- What next after ITIL?
- HDI Site certification is adopted by the top IT Application support teams and Service desks.
- It uses the MBNQA and EFQM Business Excellence framework for assessing the maturity of the processes
- Many organizations in India are taking this as a next step after attaining ITIL process maturities
- Global recognition of the teams has resulted in more business for the teams
- We look in this session at the HDI Offerings and in particular the HDI Support center certification standard and the process followed in the assessments
- Also we review case studies for organizations who have taken this journey successfully
- Framework of Quality assurance for the new era
Benefits
The webinar will help the participants:
- Understand the HDI SCC Assessment framework
- Journey for HDI SCC CERTIFICTION
- Benefits organization have got from this journey
Webinar Outline
The webinar would cover the following main areas:
- HDI Standards
- Certification journey
- Benefits
- Building skills of the support desk and escalation teams
Audience
This webinar would be useful for:
- Support center Directors
- Personnel who are ITIL certified
- Support center Managers
- Problem Management and escalation team members
- Program Managers
- Anyone wanting to add value to the client and leverage IT Support to gain business
Pre-requisites:
Suggested Pre-Readings:
NIL