Overview
Being “Customer centric” is about adopting a way of doing business with your customer that provides a positive customer experience before and after the sale in order to drive repeat business, customer loyalty and profits. In these times of hyper-competition, understanding and empathizing with customers and ensuring great experiences at every touch point can go a long way in building trust, create enduring value and act as a source of competitive advantage for service providers.
Benefits
The webinar will help the participants to:
- Decode the nuances of customer centricity
- Provide tips and insights into how to create a customer centric culture in your organization.
Webinar Outline
The webinar would cover the following main areas:
- Product centricity to Customer centricity- the shift in focus
- Understanding the Customer Experience journey
- A framework for building Customer experiences
- Embedding customer centricity into the organization’s DNA
Audience
This webinar would be useful for:
- Account and Delivery Managers, Project Managers and Leads, Mangers of shared services
Pre-requisites: