Home
QAI Global Institute
Login
 
Email ID  
Password  
 
New User? Sign up
On Demand Webinars
WS061017: The Interface between Project and Program Management
WS111017: How to get more with Scrum!
WS051017: SAFe® 4.0 Scrum Master (SSM)
WS270917: The New Service Age
Archived Webinars
AG101: Agile Processes
ES 101: Estimations Primer
BA 105: Role of Business Analyst in User Acceptance Testing
BA 103: Moving from QA to BA
Expert Panel
Kamlesh Kothari
Mukul Madan
Ingo Philipp
Shyama Chakraborty
Philip Hearsum

On Demand Webinars

Webinar: WS2502: Enabling Service Excellence

Dated: 25 Feb 2014
Validity: 1 Month
Duration: 60 Minutes
Price: INR 750 + 14% ST

Overview

  • In the current era of competitive work environment, customer expectations are higher and so are benchmarks for superior performance. Service organizations are not only expected to deliver routine services but add significant value to their customers.
  • Ensuring exceptional service quality is a must in addition to managing other business parameters such as employee motivation, profit margins, customer satisfaction. Hence Service Excellence has become critical to organizational growth and is a key business driver for worldwide economic growth.
  • This webinar provides a perspective on how process excellence leads to service excellence. It throws light on current industry trends and how CMMI SVC model can be leveraged to bring in process excellence within an organization.

Benefits


The webinar will help the participants understand:

  • Characteristics and benefits of Service Management
  • Benefits of model based approach in achieving service excellence
  • Current industry trends on service excellence
  • Usage of CMMI SVC model and its benefits

Webinar Outline


The webinar would cover the following main areas:

  • Characteristics of Services
  • Benefits of Service Management
  • Benefits of a model based approach
  • Current industry trends
  • CMMI SVC model and its industry adoption

Audience


This webinar would be useful for:

  • Management team responsible for customer service delivery
  • Senior Managers and Members of Business Excellence Teams
  • Process Improvement Specialists
  • Professionals involved in ensuring customer service levels

Pre-requisites:

  • Nil

Suggested Pre-Readings:

  • Nil

 
© EdistaLearning and its licensors.