Overview
For managing a BPO organization a number of KPIs must be monitored and auctioned upon. Each KPI gives the senior management perspective on what is happeing in the company. It also helps the senior management to take proactive action to fix performance issues.
The seminar will help look at the KPIs needed to manage a BPO organization.
Benefits
The webinar will help the participants:
- Understand the critical KPIs for a typical BPO organization.
Webinar Outline
The webinar would cover the following main areas:
- Top 20 KPIs for BPO Organization
- What is the difference between KPI and Metrics
- Leading and Lagging KPI
- Three Stakeholders in BPO business
Audience
This webinar would be useful for:
- Operations VP, Sr. Managers, Managers, Team Leaders, Quality Managers, Quality Mangers
Pre-requisites:
Suggested Pre-Readings:
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