Overview

Almost every IT Service organization initiates an ISO/IEC 20000:2011 adoption journey with major business benefit expectations, and eventually ends up in a “tick-in-the-box” project!

Can this be changed? Is it possible to design and enjoy an ISO/IEC 20000:2011 journey that is effective, efficient and interesting for all? What are the common pitfalls? What are the areas of business benefits that can be achieved out of this journey? All this will be discussed and addressed in this session.

Benefits

The webinar will help the participants to understand:

• Core principles of ISO/IEC 20000:2011
• ISO/IEC 20000:2011 implementation benefits & roadmap
• Implementation Pitfalls & solutions
• Methods of making the journey interesting & sustainable
• Q&A

Audience

This webinar is useful for:

• CIO / CTO’s
• IT Service Delivery / Operation Professionals (Directors / Managers / Leads / Team members)