Overview
HDI Site certification is adopted by the top IT Application support teams and Service desks.It uses the MBNQA and EFQM Business Excellence framework for assessing the maturity of the processes. Many organizations in India are taking this as a next step after attaining ITIL process maturities. Global recognition of the teams has resulted in more business for the teams. We look in this session the HDI Support center certification standard and the process followed in the assessments. Also we review case studies from organizations who have taken this journey successfully.
Benefits
The webinar will help the participants to:
- Understand the HDI SCC Assessment framework
- Journey for HDI SCC CERTIFICTION
- Benefits global organization have got from this journey
Webinar Outline
The webinar would cover the following main areas:
- HDI Standards
- Certification journey
- Benefits
- Deployment case studies
Audience
This webinar would be useful for:
This webinar would be useful for:
- Support center Directors
- Personnel who are ITIL certified
- Support center Managers
- Problem Management and escalation team members
- Program Managers
- Anyone wanting to add value to the client and leverage IT Support to gain business
Pre-requisites:
Suggested Pre-Readings: