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WS270917: The New Service Age
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Expert Panel
Kamlesh Kothari
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Ingo Philipp
Shyama Chakraborty
Philip Hearsum

On Demand Webinars

Webinar: WS270917: The New Service Age

Dated: 27 Sep 2017
Validity: 1 Month
Duration: 60 Minutes
Price: Free



Nowadays, several products are switching to a service model. For example, a few years ago people were buying songs. Today, the same people are paying for the service of listening to music. This move to a service culture is driven by IT that now permeates the way we do business. Is this the new service age? Philip Hearsum, ITSM Portfolio Manager for AXELOS, will tell us more on how organizations can maximise the chances to succeed in this new service age and what to do to enable these organizations to focus on value. Philip will also share his views on how he sees Service Management evolving in the coming years.


The webinar will help the participants to:

·         Understand how organizations should be prepared to succeed in the new service age.

·         Be aware of the most up to date service management tools to put into practice.

·         Understand the new challenges IT Professionals will face.


Webinar Outline

The webinar would cover the following main areas:

·         How Service Management is evolving and how IT acts as the key enabler to evolve.

·         The principles to enable organizations to keep growing in the new service age.

·         Is ITIL fully equipped to ensure service management success in the current age?


This webinar would be useful for:

·         IT Professionals, Service Delivery Professionals, Operations Managers, Security Managers, CTO, CIO,


  • <if any>

Suggested Pre-Readings:

  • <if any>


  • How the most successful organizations are using their existing ITSM capabilities to perform in the cloud
  • What you need to know to adapt your ITSM capabilities and successfully adopt cloud
  • What cloud service management skills and approaches organizations need to realize their cloud vision.





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