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On Demand Webinars

Webinar: IT 103: Overview to ITIL® V3

Dated: 15 Jul 2010
Validity: 1 Month
Duration: 180 Minutes
Price: Free


The webinar provides an overview to ITIL® Version 3. ITIL® is the most widely used framework


The webinar will help the participants in gaining understanding of:

  • What is new in ITIL® Version 3
  • A high-level overview of each of the core publications within ITIL:
    • Service Strategy
    • Service Design
    • Service Transition
    • Service Operation
    • Continual Service Improvement

Webinar Outline

The webinar would cover the following main areas:

  • Overview of each core ITIL® publication
  • Basic understanding of ITIL® framework and Service Management
  • Process Cross reference


This webinar would be useful for:

  • Any one who wants basic understanding of ITIL® best practices aligned with the newer version 3.
  • Any one who wants to understand the ITIL® qualification scheme


  • None

Suggested Pre-Readings

  • None

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