Overview

The webinar will look into various best practices of ‘World Class Help Desk’. The webinar will also give the participants actionable for turning their Helpdesk into  ‘World Class Help Desk’.
The webinar would cover the following areas:

• Organization as a Priority
• Leadership
• Hiring
• Ongoing Training
• Employee Motivation
• Availability
• Listening Skills
• Technology and Infra
• Customer Feedback
• Managing with Data

Benefits

• Understanding of Best Practices of IT helpdesk
• Clear take aways to convert your HelpDesk into Best in Class

Audience

This webinar would be useful for:

• Sr. Managers and Managers, Team Leader, Analyst, Quality Professionals, Support Function Professionals

Pre-requisites:

• None

Suggested Pre-Readings:

• None