QAI Global Institute
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On Demand Webinars
WS061017: The Interface between Project and Program Management
WS111017: How to get more with Scrum!
WS051017: SAFe® 4.0 Scrum Master (SSM)
WS270917: The New Service Age
Archived Webinars
AG101: Agile Processes
ES 101: Estimations Primer
BA 105: Role of Business Analyst in User Acceptance Testing
BA 103: Moving from QA to BA
Expert Panel
Kamlesh Kothari
Mukul Madan
Ingo Philipp
Shyama Chakraborty
Philip Hearsum

About the Expert

Philip Hearsum, ITSM Portfolio Manager
Philip Hearsum

Philip Hearsum is the ITSM Portfolio Manager at AXELOS, the "Home of Best Practice". Philip is responsible for incorporating the latest real-world knowledge and understanding into the Best Practice suite of ITIL products, ensuring that AXELOS remains the market-leader in management guidance, accreditation and certifications. Philip is a highly qualified and experienced IT Service Manager and Consultant. His work with recognized organizations such as Buying Solutions and the Cabinet Office was aimed at improving their IT service capabilities. He holds the ITIL V2 Managers, ITIL V3 Expert, ITIL Practitioner, PRINCE2 2017 Practitioner, M_O_R and RESILIA certifications. He also holds an ISO 20000 Consultant certification and is a member of the UK Working Group for ISO 20000.

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