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Webinars

Using LSS in Service Sector

Duration: 90 Minutes
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Overview

Lean Six Sigma is a managerial concept combining Lean and Six Sigma that results in the elimination of the eight kinds of wastes / muda (classified as Defects, Overproduction, Waiting, Non-Utilized Talent, Transportation, Inventory, Motion, Extra-Processing) and provision of goods and service at a rate of 3.4 defects per million opportunities (DPMO).
The Lean Six Sigma concepts were first published in the book titled Lean Six Sigma: Combining Six Sigma with Lean Speed by Michael George and Peter Vincent in 2002. Lean Six Sigma utilises the DMAIC phases similar to that of Six Sigma. The Lean Six Sigma projects comprise the Lean's waste elimination projects and the Six Sigma projects based on the critical to quality characteristics. The DMAIC toolkit of Lean Six Sigma comprises all the Lean and Six Sigma tools.

Benefits

The webinar will help the participants:

  • Understand the overview of LSS
  • Understand Six Sigma and Lean
  • Understand  how LSS integrated Six Sigma and Lean
  • How LSS is used in service sector?

Webinar Outline

The webinar would cover the following main areas:

  • Overview of LSS
  • Basics of Lean and Six Sigma
  • Integration of Lean and Six Sigma
  • Benefit of Lean Six Sigma over Lean and Six Sigma

Audience

This webinar would be useful for:

  •  VPs, AVPs, Sr. Managers, Managers, TLs of all functions in service sector

Pre-requisites:

  • Technical specs needed for doing the webinar

Suggested Pre-Readings:

  • None
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