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CM 101: Introducing the CMMI® Framework for the Services Industry

Duration: 120 Minutes
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In this time of global competition coupled with economic slowdown, every industry including the service industry needs to perform at its optimal best. It is imperative for organizations to design and deliver services and solutions which are better, faster and cheaper. Key elements that facilitate this are efficient and robust processes, competent people and world-class technology.

CMMI® for Services (CMMI®-SVC) maturity model is based on time-tested service industry best practices for process improvement. This model will add value to service organizations that want to improve their service offerings, designs and operations in a structured and well-defined manner.  CMMI®-SVC provides guidance on designing, developing, deploying and improving services which result in enhanced customer satisfaction and organization profitability.

This webinar provides an insight into the CMMI®-SVC version 1.2 Model, its synergies with other similar models like CMMI®-DEV and ITIL and a typical roadmap for CMMI®-SVC journey.


The webinar will help the participants:

  • Understand the need of CMMI®-SVC and how it can be used to solve your organizational issues
  • Understand the high level coverage of CMMI®-SVC v1.2 model
  • Understand the synergies between CMMI®-SVC and CMMI®-DEV and ITIL
  • Learn to develop a practical roadmap for CMMI®-SVC journey

Webinar Outline

The webinar will cover the following areas:

  • CMMI®-SVC v1.2 Model Synopsis
  • Synergies between CMMI®-SVC, CMMI®-DEV and ITIL
  • CMMI®-SVC based typical process improvement journey Road Map


This webinar would be useful for:

  • Services Support Group Leads and members (like helpdesk)
  • Quality & Process Improvement Team
  • Service Delivery Heads/Managers
  • Practitioners who will be participating in the CMMI®-SVC journey


  • Familiarity with CMMI®-DEV v1.2 model structure (basic understanding of Maturity Levels and Process Areas at all Maturity Levels)
  • Basic knowledge of service industry and lifecycle

Suggested Pre-Readings

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