For any Call Center operations most critical question usually is, “How will workload for next year/month/week be different?” and in order to answer this big Y there are multiple X’s for which robust forecasting algorithms are required. E.g. what will be the projected customer base in days to come? How many calls per customer can a business expect? What will be base calls that a business will receive month on month during next year?
WyzMindZ team of experts carried out a study into why some call centers have accurate forecasts and others don’t. Ten common problems emerged and we don’t have any reason to believe that these factors have changed much since the research was complied. During the course of our webinar we will be summarizing results of the study & will also talk about how one can build robust Forecasting Algorithms for its business.
Benefits
The webinar will help the participants in gaining understanding of:
- Impact of accurate forecasts & 10 common reasons for inaccurate forecast
- Various forecasting methods
- Critical Skills required by a forecaster
Webinar Outline
The webinar would cover the following main areas:
- Understand the importance and need for an accurate forecast
- Understand the role of forecaster & important forecasting techniques
- Understand the critical skills required for forecaster
- Forecasting Principles & Concepts
Who Should Attend
- Anyone who wants basic understanding of Forecasting techniques
- WFM practitioners/ Business Analyst/ Information Systems Analyst / Operations leader/
Pre-requisites
Suggested Pre-Readings
Presenter