Overview

It is best to have a service continuity plan and not have the need to use it versus having a need but not having a service continuity plan. It is always best to have a sound plan of recovering services in an event of a disruption. In today’s era of cut throat competition, integrated businesses and high customer expectations; ensuring continuity of services in event of complete or significant disruption is imperative. This webinar introduces the audience to key aspects that can help an organization to prepare itself effectively towards managing continuity or resumption of its services during and following any significant disruption of normal operation.

Benefits

The webinar will help the participants:

• Understand how to strategize and service continuity effectively
• Understand what are the key elements that should be considered while planning for service continuity
• How to test and validate the service continuity planning
• Gain awareness on industry best practices, standards/models and examples in service continuity area

Webinar Outline

The webinar would cover the following main areas:

• What is service continuity and its importance for any service organization
• Service continuity planning
• Testing and validating service continuity planning
• Maintaining service continuity plan
• Industry best practices/standards/models around service continuity

Audience

This webinar would be useful for:

• Business Continuity Heads/Leads/Members
• Disaster Recovery Heads/Leads/Team Members
• Service Managers/Leads
• Service Leads, Quality Heads & Team Members

Pre-requisites:

• Basic understanding of service operations

Suggested Pre-Readings:

• None