Overview

ITES BPO sector is  undergoing a radical transformation. Webinar looks at what is ahead for the sector and how life will change for companies and for professional in this sector

The webinar will help the participants to:

• Understand the following topics
• Trends in BPO
• New Pricing Models
• Need for Transformation
• Use of Technology
• Upcoming Destinations
• Client and Customer Expectations

Webinar Outline

The webinar would cover the following main areas:

• Introduction
• Trends in BPO
• Pricing Models
• Transformation
• Technology
• Destinations
• Expectations Client and Customer

Benefits:

Helps the paticipants understand the trends in BPO to align their organizations and career to emerging trends

Audience

This webinar would be useful for:

• CXOs
• VP, AVPs
• Sr. Managers, Managers, Asst Managers
• Frontline

Pre-requisites:

• None

Suggested Pre-Readings:

• None