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An Overview to ITIL®

SM100: An Overview to ITIL®

Duration: 3 hours |  List Price: USD 24 |  Delivery Mode: Elearning

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Organizations are increasingly becoming dependent upon IT to satisfy their corporate aims and meet their business needs. There is a growing dependency on quality IT Services to match the business needs and user requirements. IT Service Management is concerned with delivering and supporting IT Services that are appropriate to the business requirements of the organization. IT Infrastructure Library (ITIL® ) is the most widely accepted approach to IT Service Management in the world.

An Overview to ITIL® course includes:

  • Basic Concepts of ITIL
  • Service Support Concepts of ITIL
  • Service Delivery Concepts of ITIL

Course Benefits

This course will enable you to:

  • Discuss the basic concepts of ITIL®
  • Understand the ITIL® framework for IT Service Support.
  • Understand the ITIL® framework for IT Service Delivery.

You receive a certificate of completion after successfully completing this course.

Content Brief

The IT Infrastructure Library (ITIL®) is a series of best practices for IT Service Management (ITSM). Collected in a set of various books and developed by leading industry experts, consultants and practitioners, ITIL® promotes best practices in the Delivery and Support of IT Services.

Of the 8 books in publication, 2 books are at the core of the IT Service Management i. e. Service Support and Service Delivery.

Developed in the late 1980’s, the IT Infrastructure Library (ITIL®) has become the world-wide de facto framework in Service Management.

Starting as a guide for UK government, the framework has proved to be useful to organizations in all sectors through its adoption by many Service Management companies as the basis for consultancy, education and software tools support.

Today, ITIL® is known and used worldwide and is the only public domain worldwide standard philosophy for IT Service Management.

Target Audience: People in the IT industry who are into IT Service Delivery—Engineers, Service Delivery Managers, CTOs etc.
Prerequisites: None

QAI Global Institute offers special incentives for purchases from developing nations and universities and discounts on bulk purchases.

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  I have completed the course, it was a good experience learning online. Priyanka Saini
Systems Operations, Delhi
  I found this course, ‘Outsourcing Project Work’ very informative and referred the same to my younger brother too.
R. Kapur
Senior Software Engineer,
HCL Technologies Ltd.
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Daniel Stonebarger
Student, United States
  QAI Global Institute course does what it claims.
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CMM IntegrationSM, SCAMPISM, SCAMPISM Lead Appraiser, TSPSM, and IDEALSM are service marks of Carnegie Mellon University. CMMI®, Capability Maturity Model®, Capability Maturity Modeling®, CMM® and Carnegie Mellon® are registered in the US Patent and Trademark Office by Carnegie Mellon University. ITIL® is a Registered Trade Mark of the Cabinet Office (HM, Govt of UK) in the United Kingdom and other countries. CBTL and CBQA are service marks of QAI India Ltd. "PMI®" and the PMI® logo are service and trademarks registered in the United States and other nations. "PMP®" and the PMP® logo are certification marks registered in the United States and other nations.
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